If you received a confirmation email after cancelling your subscription and still got charged, this could mean that there was more than one membership linked to your name and credit card details (please try logging-in using different email address).H

<p><br></p><p><span id="isPasted" style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you received a confirmation email after cancelling your subscription and still got charged, this could mean that there was more than one membership linked to your name and credit card details (please try logging-in using different email address).</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">However, if you never received the email confirming that you are no longer Lucky Voice member, then most probably you haven&#x2019;t completed the cancellation process which ends with a short survey.</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please log-in to your account and check if you can play full songs. If so, then please follow the instruction&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://luckyvoice-aty5gutvvtn.gorgias.help/en-US/how-do-i-cancel-my-lucky-voice-subscription-182740" rel="noopener noreferrer" target="_blank">here</a></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to cancel your membership.</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you haven&#x2019;t received the confirmation email within 24 hrs after cancellation, please get in touch using our </span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://luckyvoice-aty5gutvvtn.gorgias.help/en-US/contact">Contact Form</a></span></p>

I have cancelled my free trial but still been charged

That’s because when signing up for the Free Trial you are becoming a Lucky Voice member!But don’t worry, we’re not charging you yet! Once your Free Trial’s over, you’ll be paying £6.99 a month for unlimited access to thousands of songs on our website

<p><br></p><p><span id="isPasted" style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">That&#x2019;s because when signing up for the Free Trial you are becoming a Lucky Voice member!</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-aura-rendered-by="12:7828;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:7828;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">But don&#x2019;t worry, we&#x2019;re not charging you yet! Once your Free Trial&#x2019;s over, you&#x2019;ll be paying &#xA3;6.99 a month for unlimited access to thousands of songs on our website and 20% discount at&#xA0;</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a data-aura-rendered-by="12:7828;a" href="http://shop.luckyvoice.com/" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: var(--lwc-brandTextLink,#005FB2); text-decoration: none; transition: color 0.1s linear 0s; cursor: pointer; font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank">shop.luckyvoice.com</a></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">. You can cancel your membership anytime before or after the first payment is due.</span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><br data-aura-rendered-by="12:7828;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:7828;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">You can start your Free Trial&#xA0;</span><a data-aura-rendered-by="12:7828;a" href="http://www.luckyvoicekaraoke.com/" style="box-sizing: border-box; background-color: rgb(255, 255, 255); color: var(--lwc-brandTextLink,#005FB2); text-decoration: none; transition: color 0.1s linear 0s; cursor: pointer; font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;" target="_blank"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">HERE</span></a>.</p><p>Lucky Voice x</p>

Why do I need to provide card details to start my Free Trial?

<p><br></p><div id="isPasted" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Some of our songs aren&#x2019;t currently available to our singers on Lucky Voice Online Karaoke or the Lucky Voice iOS app. This is because some artists don&#x2019;t want karaoke versions of their songs to be available to stream online.</span></div><div style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></div><div style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We are doing all we can to get them back as soon as possible, and have so far managed to get songs by artists such as Beyonce and Rihanna back onto our catalogue, so watch this space.</span></div><div style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></div><div style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">This only affects Lucky Voice Online Karaoke and the Lucky Voice iOS App. <b style="box-sizing: border-box; font-weight: var(--lwc-fontWeightBold,700);">You will still be able to sing them in our Lucky Voice Bars.</b></span></div><div style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">&#xA0;</span></div><div style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">We hope that this doesn&#x2019;t cause too much inconvenience for your sing, but fear not we have a great variety of top karaoke tunes available to sing, plus we are regularly updating our catalogue with the latest hits. In case you had any more questions please get in touch using our </span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;"><a href="https://luckyvoice-aty5gutvvtn.gorgias.help/en-US/contact">Contact Form</a></span><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">.</span></div><p><br></p><p><span style="font-family: Arial, Helvetica, sans-serif; font-size: 16px;">Lucky Voice x</span></p>

Why can't I find some songs I want to sing on Lucky Voice Online?

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When I log into the app it shows that I have an active subscription, but I can only play 30 seconds of a song?

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