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<span id="isPasted" style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you received a confirmation email after cancelling your subscription and still got charged, this could mean that there was more than one membership linked to your name and credit card details (please try logging-in using different email address).<br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">However, if you never received the email confirming that you are no longer Lucky Voice member, then most probably you haven&#x2019;t completed the cancellation process which ends with a short survey.<br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please log-in to your account and check if you can play full songs. If so, then please follow the instruction&#xA0;<a href="https://luckyvoice-aty5gutvvtn.gorgias.help/en-US/how-do-i-cancel-my-lucky-voice-subscription-182740" rel="noopener noreferrer" target="_blank">here</a><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">&#xA0;to cancel your membership.<br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br data-aura-rendered-by="12:11629;a" style="box-sizing: border-box; color: rgba(0, 0, 0, 0.8); font-family: Lato; font-size: 13.8px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you haven&#x2019;t received the confirmation email within 24 hrs after cancellation, please get in touch using our <span style="color: rgba(0, 0, 0, 0.8); font-family: Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;"><a href="https://luckyvoice-aty5gutvvtn.gorgias.help/en-US/contact">Contact Form</a>

If you received a confirmation email after cancelling your subscription and still got charged, this could mean that there was more than one membership linked to your name and credit card details (please try logging-in using different email address).H

I have cancelled my free trial but still been charged

General Info

Why do I need to provide card details to start my Free Trial?

Why can't I find some songs I want to sing on Lucky Voice Online?

What is Lucky Voice Online?

What do I need to use Lucky Voice Karaoke Online?

How do I cancel my Lucky Voice subscription?

How do I block adult or explicit lyrics?

Can I use Lucky Voice Karaoke Online with a Mac/Macbook?

Subscription

What is the Lucky Voice Karaoke Machine?

Karaoke Machine Setup

How do I get the lyrics on my TV?

My included voucher code isn't working

Will it work on a Smart TV?

How do I return my Karaoke Machine or other shop products?

Karaoke Machine

What is the Lucky Voice App?

Cancel your app subscription

When I log into the app it shows that I have an active subscription, but I can only play 30 seconds of a song?

Karaoke App

Lucky Voice bars booking or enquiry

Karaoke Bars

I have cancelled my free trial but still been chargedUpdated a year ago